Refund Policy
SheriannGray.com/SheriannJacques operates as a parent brand for multiple businesses, including but not limited to Beauty by Sheriann Hair Studio, SheriannCo, and related digital services, products, and educational offerings. This Refund Policy applies to all purchases made through this website unless otherwise stated.
Services (In-Person & Consulting)
All service-based purchases, including hair services, consulting sessions, strategy calls, and website or SEO services, are non-refundable once the service has been rendered or the work has begun.
For scheduled services, cancellations or rescheduling must be made in accordance with the specific service guidelines provided at the time of booking. Failure to attend a scheduled appointment without proper notice may result in forfeiture of payment.
Digital Products & Educational Content
Due to the nature of digital products, including downloadable content, online education, courses, templates, and digital resources, all digital sales are final and non-refundable once access has been granted or the product has been delivered.
Physical Products
Refunds or exchanges for physical products may be considered on a case-by-case basis. Products must be unused, in original condition, and returned within a reasonable timeframe. Shipping and handling fees are non-refundable.
Customers are responsible for return shipping unless the product was damaged or incorrect upon arrival.
No Guarantees of Results
While every effort is made to provide high-quality services and products, SheriannGray.com/SheriannJacques does not guarantee specific results. Refunds will not be issued based on dissatisfaction with outcomes when services or products were delivered as described.
Chargebacks & Disputes
Initiating a chargeback or payment dispute without first contacting us to resolve the issue may result in loss of access to services, products, or future bookings. We encourage open communication to address concerns whenever possible.
Contact Us
If you have questions regarding this Refund Policy, please contact us through the information provided on this website.